We apply the following cancellation conditions:
If you cancel within 24 hours, you are entitled to a full refund of the booking amount and the deposit (if applicable). Have you emailed us but not yet received a response? Don't worry, we will consider the date you sent your email to us as the cancellation date.
For cancellations up to the 42nd day before the start of the stay, the cancellation fee amounts to 30% of the total travel cost.
For cancellations from the 42nd to the 28th day before the start of the stay, the cancellation fee amounts to 60% of the total travel cost.
For cancellations from the 28th day up to the first day of the stay, the cancellation fee amounts to 90% of the total travel cost.
For cancellations on the first day of the stay or later, the cancellation fee amounts to 100% of the total travel cost.
Please note:
The total travel cost here refers to the basic rental price plus all extra costs (excluding the deposit).
The booking is only final and the rental agreement concluded once the landlord has approved the booking request and 24 hours have passed.
The statutory right of withdrawal is excluded with regard to the rental of holiday homes. If a booking (request) needs to be cancelled or withdrawn, please let us know as soon as possible.
If you have taken out insurance and had to cancel your reservation due to a valid and demonstrable reason covered by the insurance, you may be entitled to a refund. Please contact your insurance company regarding this.
For a rescheduled booking, we apply the initial arrival date. If your booking has been moved to a later date and you have to cancel the booking later than the original arrival date, the cancellation costs amount to 100%.
We apply the cancellation date on which the cancellation was communicated to us
For example; if you send us an email on August 10 to cancel and we see your email the next day, August 11, we will take August 10 as the cancellation date. Example: You book a cottage on January 5, 2023, for the period of October 10–12, 2023. On January 7, the landlord approves the booking; at that moment, you have 24 hours to cancel your booking free of charge. If you cancel the booking on January 22, the cancellation fee amounts to 30% of the total travel cost.
